Patient Surveys:

Welcome to our Patient Surveys page. As we compile the results of surveys from patients at the practice, we will post them here. Keep checking back for the most up to date information....
 
 Our patient survey results are now ready to view!

  

Patient Participation Group Enhanced Service Report 2016/17:

 Patient_Paarticipation_Group_Survey_Report_2016-17docx.docx

Appendix__A_list_of_PRG_Members_2016_-_17_docx.docx

Patient_Participation_Survey_Results_2016-17docx.docx

 

Patient Participation Group Enhanced Service Report 2015/16:
 
Patient_Participation_Group_Survey_._Report_2015_to_2016.docx
Newmarket_Medical_Practice_survey_Results_2015_.16_.docx
Patient_Reference_Group__List_of_members_-Apppendix_A2.docx
 
 
Patient Participation Group Enhanced Service Report 2014/15:

Patient_Participation_Group_report_on_three_priority_areas_2014.15.docx
Appendix_A_PRG_anonomised_List_of_members_.docx
Patient_Participation_Group_Survey_2014.15.collated_Results_Appendix_B_.docx
 
Friends & Family survey results 2013:
 
Letter_from_Friends__family_survey_2013.pdf 
Friends__family_survey_test__results_2013.pdf
 
PPG Local survey results & reports 2013/14:

Newmarket_Medical_Practice_PPG_Report_and_Action_Plan_March_2014_and_appendix_1-2.doc
Appendix_1_PPG_Report_March_20141.docx 
Apendix2_part1_Newmarket_PPG_report_March_2014_.xls
Appendix_2_part2_PPG_Survey_Results_online._March_2014.docx
PPG_Survey_2013-2014_Word_Doc.doc 
Comments__Compliments_from_the_PPG_Survey_2013-14.doc
 
 
Local survey results & reports 2012/13:
  
PPG_survey_for_January_2013.doc
Local_patient_participation_website_survey_results_2012-13.docx
Patient_compliments_2013.doc
Local_survey_comments__improvements_2013.doc
The_Local_Patient_Participation_Group_Report_and_Action_Plan_2012-13.doc 
 
Local survey results & reports 2011/12:
 
Local_patient_participation_group_survey_2011.12.xls 
Patient_participation_group_survey_results_2012.doc
 
 
CFEP survey 2012/13:
 
GP_improving_practice_report_2013.PDF
Survey_Results_Certificate_2012-13.pdf
 
 
CFEP Survey 2011/12:
     
Survey_certificate_improving_practice_2011-12.pdf
 
 
GP patient survey 2010/11:
  
GP_patient_survey_2010-11.pdf
 
Make your opinion count
 
After your visit to Newmarket Surgery, we encourage patients to make their opinion count by answering our weekly question so that we can improve our services.
 
 
 
2016 % Yes % No
Were you put at ease during your consultation today?  93 7
Do you like the new blue chairs in the waiting room?  82 18
During your consultation, did the clinician discuss your treatment options with you?   91 9
Is it a good idea to have the radio playing in the background in reception to prevent overhearing conversations at the desk?  93 7
Did you find our surgery clean & safe from infection? 100

0

Did the clinician greet you at their door today? 99

Did your visit reach your expectations today? 96

4

Did our team make you feel welcome today? 97

3

Do you agree that our premises are safe, accessible and promotes well being? 76

24

Are you aware of your choice when a referal is requested by your doctor? 77

23

Was the surgery easy to get around today? 91

9

Did you use our handwash today? 92

8

Are aware that we have a hearing loop? 91

Are you happy with the surgerys opening times? 91

 9

Was the surgery easy to get around today?  

 

 

 

 

 

 

 

 

 

 

 

 

 

 Yes

No 

2015

Did you feel safe in the surgery today? 

84 16
Was it easy to get around the surgery today?  94 6
During your consultation, did the clinician discuss your treatment options with you?   86 14
During your visit to the surgery, did you use our hand wash?  81 19
Did you find our surgery  clean & safe from infection? 87

 6

Did the clinician greet you at their door today? 88

12 

Did you use our payphone? 57

 43

Did our team make you feel welcome today? 96

 4

Do you agree that our premises are safe, accessible and promotes well being? 46

 34

Did your appointment run on time today? 73

 27

Do you order your prescription online? 66

 44

Did you feel involved in your consultation today? 71

 29

Did you feel respected today? 72

 28

Are you happy with the surgerys opening times? 86

 14

Was the surgery easy to get around today? 68

 32

Did you read our newspapers today?  

 

   

 

 

2014

 Yes  No
Radio 1 is playing in the reception area. Is this your preferred station?   33 67
Radio 2 is playing in the reception area. Is this your preferred station?  72 28
Lincs FM is playing in the reception area. Is this your preferred station?  67 33
Classic FM is playing in the reception area. Is this your preferred station?  34 66
Did you feel respected today? 86 14
Do you feel cared for at this surgery?  39 31
Did your appointment run on time today?  61 39
Do you agree that out premises are safe, accessible & promotes well being? 52 48
Did you read our newspapers today?  62 38
Did you know that we liase with other local services to provide you with the best care? 50 50
Were you put at ease during your consultation today?  65 35
Was the surgery easy to get around today?  89 11
Was you treated with respect today?     70 30
Are you aware that we have a hearing loop?  38 62
Has your visit to the surgery reached your expectations? 88 12
Did you find our surgery clean and safe from infection? 72 28
Did you feel safe in the surgery today?  95 5
Did you know that we listen and action patients comments & complaints?  67 33
Was respect shown to you today?   83 17
Was the information on the TV screen useful today?  61 39
 Did you know that we liase with other local services to to ensure your care pathway are seamless? 67 33
 Are you happy with the surgerys opening times?   75 25
 Was the waiting room clean and tidy?   79 21
 Are you aware of your choice when a referal is requested by your doctor?   42 58
Was there a sensible amount of information leaflets & posters during your visit? 72 28
Did the clinician greet you at their consulting room door today?   60 40
 Did you use the payphone today? 46 54
During your consultation did you feel that the clinician discussed your treatment options with you? 60 40
Did you feel involved in your consultation today?   86 14
Did you feel welcome today?  76 24
Do you feel cared for at this surgery?  83 17
Did you feel respected today?   88 12
Do you feel cared for at this surgery? 83 17
 Did you feel welcome today?   76 24
Did you feel involved in your consultation?   86 14
 Was respect & confidentiality shown to you today?  83 17
Did you find theinformation on the TV screen useful to you today?   61 39
Did your appointment run on time today?  74 26
 Was the waiting room clean & tidy?  79 19
 Do you feel respected at the surgery?  86 4
Did the surgery reach your expectations?     88 12
 Were you impressed with our Flu Clinics?   94 6
Were you put at ease during your consultation today?  92 8
Did you know that we listen & action patients complaints & comments?     100 0
Was the information on the TV screen useful?   65 35
Did you read our newspapers today?    65 35
Are you aware of your choice when a referral is requested by your doctor?   51 49
Were you treated with dignity and respect today?   97 3
During yor consultatin did the clinician discuss your treatment options with you?   68 32
Did you appreciate the Christmas Tree?        70 30
                                        
2013    
Did you appreciate the Christmas tree?      65 35
Did you read our newspapers today?        89 11
Did the clinician greet you at their door today?       38 62
Were you impressed with our flu clinic?     89 11
Did you find our surgery clean & safe from infection?   63 37
Did your appointment run on time today?  63 37
Are you aware we liase with other local services to ensure your care pathway is seamless ? 61 39
Did our team make you feel welcome today?   83 17
Did you feel involved in your consultation today?    98 2
Were you put at ease during your consultation today?  90 10
Are you aware of when you are welcome to get your flu vaccine?  93 7
Are you aware that we have a hearing loop for our patients?  52 48
Do you  feel cared for at this surgery?    80 20
Do you know that we listen & action patient complaints & comments? 73 27
Do you agree that the premises are safe, accessible & promotes well being? 98 2
Did you know we liase with other local services to provide our patients with the best care? 75 25
Did you feel involved in your consultation today?     89 11
Do you feel safe in the surgery?   90 10
Has your visit to the surgery reached your expectations?   73 27
Did you find the TV screen in the waiting room useful?   83 17
Did your appointment run on time today?  79 21
Is it a good idea to have a radio in the foyer to prevent overhearing conversations at the reception desk? 84 16
Do you prefer the radio switched off in the reception area? 40 60
Was the surgery easy to get around today? 78 22
Was you put at ease during your consultation today?   80 20
Make your vote count now, take a moment to answer our online survey.
To join in, simply click on the "Survey" button that can be found along the top header of all our web pages