2017/18 Patient Survey

Priority OneĀ 

As you will know over the last two years we have changed the way in which we run our appointment system. We have a supervising GP working each day taking telephone consultations and Minor Illness Nurse and Advanced Nurse Practitioner taking face to face appointment alongside the GP team. The nurse will always consult with the Supervising GP if they require further advice.

Our patients that have had the opportunity to answer the 2017 National Survey have rated us above the national average for our nurse team. With this in mind could you answer the following:-

Q1. Priority one. How old are you?
Under 18
18 - 34
35 - 44
45 - 54
55 - 64
65 - 74
75 - 84
85 or older
Q2. Priority one. The last time you consulted with a Nurse Practitioner were you given enough time to speak with them about your problem ?
Yes
No
Q3. Priority one. Was the Nurse Practitioner good at listening?
Yes
No
Q4. Priority one. Was the Nurse Practitioner good at explaining tests or treatment?
Yes
No
Q5. Priority one. Was the Nurse Practitioner good at involving you in the decision making?
Yes
No
Q6. Priority one. Was the Nurse Practitioner good at treating you with care and concern?
Yes
No
Q7. Priority one. Did you have confidence and trust in the last Nurse Practitioner that you saw?
Yes
No
Q8. Priority one. During the consultation did the Nurse Practitioner seek advice from a Doctor?
Yes
No
Q1. Priority 2. If a friend or family member were moving into the area how likely would you be to recommend our practice to them?
Highly likely
Likely
Neither likely nor unlikely
Unlikely
Highly unlikely
Don't know

Priority Three

As I am sure you are aware we are being asked to look at ways of improving access for our patients. The aim is to offer patients routine bookable and same day appointments 7 days a week 8am to 8pm. With the current shortages of Doctors in the area and the rurality, this is challenging to say the least. If we are to provide this service it must be outside our normal working week of 8am to 6.30pm Mon to Friday.

Q1. Priority 3. if you had access to this services which days of the week would you prefer to attend appointments between 6.30 pm to 8pm?
Monday
Tuesday
Wednesday
Thursday
Friday
Q2 Priority 3. If weekends, which day?
Saturday
Sunday
Q3. Priority 3. If weekends appointments are provided, what do you think would an appropriate opening time be?
9am until 12 noon
12 noon until 3pm
3pm until 6pm

Thanks for taking our survey