How Do I... Make An Appointment?

Telephone or call in to the surgery and please not the following:

1. Routine appointments are available with the doctors to book in advance.
2. Patients with medical problems that they consider urgent will ALWAYS be given an appointment on the SAME day. This will be with the most available doctor at that time.

To help us achieve this aim we would ask patients to help us by:

- Using the 'book on the day' appointments whenever possible
- Being prepared to wait on those occasions when the doctor is busy
- Being polite and patient with our staff, who always do their best, often under very difficult conditions
- Remembering to attend their appointment or cancel in good time should it no longer be necessary

How Do I... Obtain Telephone Advice?

The doctors are happy to give advice over the phone. If you wish to talk to a doctor please tell the receptionist.

If the doctor is not immediately available, the receptionist will take your telephone number and ask the doctor to call you back within two working days.

How Do I... Obtain A Home Visit?

Home visits are offered to patients who are too ill or disabled to travel to the surgery. They are very time-consuming for the doctor so we encourage patients to come to the surgery wherever practical. Please phone early and be prepared to tell the receptionist how urgent you consider the request to be.

How Do I... Obtain Test Results?

Please call (01507 603121) and press option 3 for the results answerphone (full verbal instructions are given). The doctor or nurse will always advise you when is best to call as timescales may vary.